Cancellation Policy
Cancellation Policy
Last Updated: August 20, 2026
At Trust Basket, we understand that sometimes you may need to cancel an order after placing it.
This Cancellation Policy explains when and how you can request cancellation of an order placed through our website.
1. How to Request an Order Cancellation
If you want to cancel an order, please contact us as soon as possible after placing your order.
You can contact us through:
📧 Email: trustbaskethelp@gmail.com
📞 Phone: +91 86500 42817
When contacting us, please provide:
- Order number
- Name used for the order
- Phone number
- Email address
- Reason for cancellation, if applicable
Providing your order number will help us locate your order more quickly.
2. When Can an Order Be Cancelled?
Cancellation requests are easiest to process when they are received before the order has been processed or shipped.
If your order has not yet entered the fulfillment or shipping process, we will make reasonable efforts to cancel it.
However, submitting a cancellation request does not automatically guarantee that the order can be cancelled.
Once an order has been processed, packed, handed over to a courier, or shipped, cancellation may no longer be possible.
3. Orders Already Shipped
If your order has already been shipped, we may not be able to cancel it.
In such circumstances, you may need to receive the order and follow our Refund & Return Policy, if the product is eligible for return.
Please do not refuse a shipment solely because you have requested cancellation unless our customer support team has specifically instructed you to do so.
4. Cancellation Before Dispatch
If we receive your cancellation request before dispatch and the order can still be stopped, we will process the cancellation.
If payment has already been made, an eligible refund will generally be initiated to the original payment method or through the applicable payment channel.
The time taken for the refund to appear in your account may depend on your bank, payment provider, or financial institution.
5. Cancellation Due to Product Unavailability
In some situations, Trust Basket may need to cancel an order because a product becomes unavailable or cannot be fulfilled.
If we cancel an order after payment has been received, we will arrange an applicable refund through the original payment method or another appropriate payment channel.
6. Cancellation Due to Pricing or Product Information Errors
Occasionally, an error may occur in product information, pricing, availability, or other website information.
If an order is affected by a significant error, we may contact you regarding the order.
Where appropriate, we may cancel the affected order and provide an applicable refund if payment has already been received.
7. Fraudulent or Suspicious Orders
Trust Basket reserves the right to cancel or refuse an order where there are reasonable grounds to believe that the transaction may involve:
- Fraudulent activity
- Unauthorized payment information
- Suspicious activity
- Incorrect customer information
- Multiple unusual orders
- Abuse of promotions or discounts
- Other activities that may present a security or business risk
Where appropriate, we may contact the customer for verification.
8. Refund After Cancellation
If an order is successfully cancelled and a refund is applicable, the refund will generally be processed using the original payment method.
The time taken for the refund to reach your account depends on the payment provider, bank, card issuer, or other financial institution.
Trust Basket cannot guarantee the exact processing time of a third-party financial institution.
9. Cancellation After Delivery
Once an order has been delivered, it cannot normally be treated as a cancellation.
If you have an issue with a delivered product, including damage, defect, or receiving the wrong item, please refer to our Refund & Return Policy.
10. Promotional Orders
Orders placed using promotional discounts, coupons, special offers, or other promotional benefits may be subject to additional conditions.
If an order is cancelled, the promotional benefit may not necessarily be restored or transferred to another order.
11. Customer Responsibility
Customers are responsible for reviewing their order details carefully before completing a purchase.
Please check:
- Product
- Quantity
- Variant
- Name
- Phone number
- Email address
- Shipping address
- Payment details
If you notice an error, contact us immediately.
We will make reasonable efforts to help, but changes or cancellations may not be possible once an order has entered processing or shipping.
12. Contact Us for Cancellation
For cancellation requests, please contact us as quickly as possible.
Trust Basket
📧 Email: trustbaskethelp@gmail.com
📞 Phone: +91 86500 42817
📍 Address:
Kalathil Complex
Bridge Road (Palace Road), Periyar Nagar
Aluva, Kochi, Ernakulam District
Kerala – 683101
India
Cancellation Email Subject
When contacting us by email, you may use:
Order Cancellation Request – [Your Order Number]
13. Changes to This Cancellation Policy
Trust Basket may update this Cancellation Policy from time to time to reflect changes in our business practices, order processing systems, products, or applicable requirements.
Any updates will be posted on this page with a revised “Last Updated” date.
Thank You for Choosing Trust Basket
We understand that plans can change, and we will do our best to make the cancellation process as clear and convenient as possible.
If you need to cancel an order, please contact us as soon as possible after placing it.