Cancellation Policy

Cancellation Policy

Effective Date: August 3, 2026

Thank you for shopping with TrustBasket. As we specialize in customized handmade gift products, each order is prepared specifically for the customer. Please read this Cancellation Policy carefully before placing an order.

1. Order Cancellation

Customers may request to cancel their order before production of the customized product has started.

Once an order has entered the design, personalization, or production stage, it may no longer be eligible for cancellation because the product is being created specifically for you.

2. How to Request a Cancellation

To request an order cancellation, please contact us as soon as possible with the following details:

  • Order Number

  • Customer Name

  • Registered Email Address

  • Reason for Cancellation

You can contact us using:

Email: trustbaskethelp@gmail.com

Phone: +91 8650042817

Our team will review your request and confirm whether the order is eligible for cancellation.

3. Cancellation of Customized Products

Customized and personalized products are made according to the information provided by the customer, including names, photographs, messages, dates, artwork, or other personalization details.

For this reason, cancellation requests generally cannot be accepted after:

  • Personalization has begun.

  • Production has started.

  • Printing, engraving, crafting, or packaging has commenced.

4. Cancellation by TrustBasket

TrustBasket reserves the right to cancel an order for reasons including, but not limited to:

  • Product unavailable

  • Pricing or technical errors

  • Suspected fraudulent activity

  • Payment not successfully completed

  • Incomplete or inaccurate customer information

  • Circumstances beyond our reasonable control

If we cancel an order after receiving payment, any eligible refund will be processed to the original payment method.

5. Refunds for Cancelled Orders

If your cancellation request is approved before production begins, any eligible refund will be processed to your original payment method.

Refund processing generally takes 5–10 business days, depending on your payment provider or bank.

6. Changes to Orders

If you need to update your:

  • Delivery address

  • Phone number

  • Recipient details

  • Personalization text

  • Uploaded photographs

please contact us immediately.

We will make reasonable efforts to accommodate your request if production has not yet started. Once production begins, changes may not be possible.

7. Incorrect Customization Submitted by Customer

Customers are responsible for reviewing all personalization details before placing an order.

TrustBasket is not responsible for:

  • Spelling mistakes

  • Incorrect names

  • Wrong dates

  • Incorrect photographs

  • Incorrect messages

  • Other customization errors submitted by the customer

Such orders may not be eligible for cancellation, refund, or replacement unless the error was made by TrustBasket.

8. Promotional Orders

Orders placed during sales, promotional campaigns, or special offers may have different cancellation conditions where permitted by law. Any such conditions will be communicated during the promotion.

9. Force Majeure

TrustBasket shall not be responsible for delays or inability to process cancellations due to events beyond our reasonable control, including natural disasters, government restrictions, strikes, transportation disruptions, or other unforeseen circumstances.

10. Contact Us

If you have any questions regarding cancellations, please contact us:

TrustBasket

Website: https://trustbasket.shop

Email: trustbaskethelp@gmail.com

Phone: +91 8650042817

Business Location: Uttar Pradesh, India

Our support team will be happy to assist you with your cancellation request or any questions regarding your order.