Shipping Policy

Thank you for shopping with TrustBasket. We are committed to delivering your customized handmade gifts safely and on time. Please read our Shipping Policy carefully before placing an order.

1. Shipping Coverage

Currently, TrustBasket ships only within India.

At this time, we do not offer international shipping.

2. Order Processing Time

Since most of our products are handmade and customized specifically for each customer, orders require time for production before shipping.

• Standard Processing Time: 1–3 Business Days

• Customized orders may require additional preparation time during peak seasons or high order volumes.

Orders are processed only after successful payment confirmation.

Processing time does not include weekends or public holidays.

3. Estimated Delivery Time

After dispatch, orders are generally delivered within:

4–6 Business Days

Delivery times are estimates and may vary depending on:

• Customer location

• Courier partner availability

• Weather conditions

• Public holidays

• Natural disasters

• Other unforeseen circumstances

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.

From time to time, TrustBasket may offer:

• Free Shipping Promotions

• Discounted Shipping Offers

• Special Festival Shipping Deals

These offers may be subject to eligibility conditions.

5. Order Tracking

Once your order has been shipped, you will receive:

• Shipping confirmation email

• Tracking number (if provided by the courier)

• Tracking link where available

Customers can use the tracking details to monitor the status of their shipment.

6. Delivery Attempts

Our courier partners may make multiple delivery attempts.

If delivery cannot be completed due to:

• Incorrect address

• Customer unavailable

• Incorrect phone number

• Refusal to accept delivery

the shipment may be returned to us.

Additional shipping charges may apply for re-dispatch.

7. Address Accuracy

Customers are responsible for providing:

• Correct delivery address

• Accurate PIN code

• Valid phone number

• Correct recipient name

TrustBasket is not responsible for delays or failed deliveries caused by incorrect information provided by the customer.

8. Delayed Deliveries

While we strive to deliver every order within the estimated timeframe, delays may occur due to circumstances beyond our control, including:

• Heavy courier traffic

• Weather conditions

• Festivals and holidays

• Government restrictions

• Transportation disruptions

We appreciate your patience in such situations.

9. Damaged Packages

If your package appears damaged upon delivery:

• Take clear photos before opening the package.

• Record an unboxing video whenever possible.

• Contact us within 48 hours of delivery.

Please email:

trustbaskethelp@gmail.com

Include:

• Order Number

• Photos or Video

• Description of the issue

This helps us investigate and resolve the matter promptly.

10. Lost Shipments

If your order appears to be lost during transit:

• Contact us immediately.

• We will coordinate with the courier partner to investigate.

If the shipment is confirmed lost, we may provide a replacement or refund in accordance with our Refund Policy.

11. Partial Deliveries

If your order contains multiple items, they may be delivered separately depending on product availability or courier logistics.

You will be informed if this occurs.

12. Force Majeure

TrustBasket shall not be held responsible for delays caused by events beyond our reasonable control, including but not limited to:

• Natural disasters

• Floods

• Earthquakes

• Pandemics

• Government restrictions

• Transport strikes

• Civil disturbances

• Other unforeseen events

13. Contact Us

For any shipping-related questions or concerns, please contact us:

TrustBasket

Website: https://trustbasket.shop

Email: trustbaskethelp@gmail.com

Phone: +91 8650042817

Business Location: Uttar Pradesh, India

We are committed to assisting you and ensuring a smooth delivery experience.