Shipping Policy
Shipping Policy
Last Updated: August 20, 2026
At Trust Basket, we aim to make your shopping experience simple and convenient, from placing your order to receiving your products.
This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from our website.
1. Order Processing
Once your order has been successfully placed and payment has been confirmed, we begin processing your order.
Orders are generally processed within 1–3 business days, subject to product availability and other operational circumstances.
Processing time may be longer during:
- Sales and promotional periods
- Holidays
- High-demand periods
- Unexpected operational delays
- Circumstances outside our reasonable control
We will make reasonable efforts to process your order as quickly as possible.
2. Shipping Across India
Trust Basket aims to provide delivery services across India through available shipping and courier partners.
Delivery availability may depend on the destination address and the serviceability of the courier network.
Some remote or difficult-to-reach locations may require additional delivery time or may not be serviceable.
If your location is not serviceable, we may contact you using the information provided with your order.
3. Estimated Delivery Time
After your order has been processed and dispatched, delivery generally takes approximately:
3–7 business days
The actual delivery time may vary depending on your location, courier availability, weather, public holidays, and other circumstances.
The delivery timeframe provided is an estimate and not a guaranteed delivery date.
4. Order Tracking
Once your order has been dispatched, tracking information may be provided through email, SMS, WhatsApp, or another available communication method.
You can use the tracking information provided by the courier to check the status of your shipment.
Please allow some time for tracking information to become active after the parcel has been handed over to the courier.
5. Shipping Charges
Shipping charges, if applicable, will be displayed during the checkout process before you complete your purchase.
Shipping charges may vary depending on factors such as:
- Delivery location
- Order value
- Product type
- Shipping service
- Promotional offers
If free shipping is offered for a particular product or order, the applicable conditions will be displayed on the website.
6. Delivery Delays
Although we work with our shipping partners to deliver orders within the estimated timeframe, delays can occasionally occur.
Delays may be caused by:
- Weather conditions
- Natural events
- Public holidays
- Courier operational issues
- Incorrect or incomplete addresses
- High shipment volumes
- Transportation disruptions
- Local restrictions
- Other circumstances beyond our reasonable control
We appreciate your patience if your order is delayed due to circumstances outside our control.
7. Incorrect Shipping Address
Please make sure that your shipping address and contact information are correct before completing your order.
Trust Basket is not responsible for delivery problems caused by an incorrect, incomplete, or outdated address provided by the customer.
If you notice an address mistake after placing an order, please contact us as soon as possible.
We will try to assist you, but we cannot guarantee that the address can be changed after the order has been processed or shipped.
8. Failed Delivery Attempts
Our delivery partners may make multiple delivery attempts depending on their procedures.
A delivery may fail if:
- Nobody is available to receive the package
- The address is incorrect
- The recipient cannot be contacted
- The recipient refuses the package
- The location is temporarily inaccessible
- The courier is unable to complete delivery
If a parcel is returned to us because delivery could not be completed, please contact our customer support team.
Additional shipping charges may apply if the parcel needs to be shipped again, depending on the circumstances.
9. Damaged Packages
When your package arrives, we recommend checking the outer packaging before accepting the delivery whenever possible.
If the package appears seriously damaged, opened, or tampered with, please document the condition with photographs or video and contact us as soon as possible.
If the product inside is damaged, please contact our support team with:
- Your order number
- Photographs of the package
- Photographs of the product
- A description of the issue
- Any other relevant information requested by our support team
Our team will review the matter according to our Refund & Return Policy.
10. Delivery Confirmation
Once the courier records the package as delivered, the order may be considered delivered according to the courier's delivery records.
If you believe your package has been marked as delivered but you have not received it, please contact us as soon as possible.
We may ask you for information so that we can investigate the delivery with the shipping partner.
11. International Shipping
At this time, Trust Basket primarily focuses on deliveries within India.
If international shipping becomes available in the future, the applicable shipping charges, delivery times, customs requirements, duties, and other conditions will be communicated separately.
12. Shipping During Sales and Holidays
During major sales, promotional campaigns, festivals, holidays, or periods of unusually high demand, order processing and delivery may take longer than usual.
We appreciate your patience during such periods.
13. Contact Us About Shipping
If you have questions about your order or delivery, please contact us.
Trust Basket
📧 Email: trustbaskethelp@gmail.com
📞 Phone: +91 86500 42817
📍 Address:
Kalathil Complex
Bridge Road (Palace Road), Periyar Nagar
Aluva, Kochi, Ernakulam District
Kerala – 683101
India
When contacting us about an order, please include your order number whenever possible.
14. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes to our shipping services, courier arrangements, business practices, or applicable requirements.
Any updates will be posted on this page with a revised “Last Updated” date.
Thank You for Shopping With Trust Basket
We appreciate your business and will do our best to get your order to you safely and efficiently.
Trust Basket – Smart Finds. Everyday Value.