FAQ
FREQUENTLY ASKED QUESTIONS (FAQ)
Frequently Asked Questions
Everything You Need to Know About Shopping at Trust Basket
Welcome to the Trust Basket FAQ.
Here you'll find answers to some of the most common questions about our products, orders, payments, shipping, returns, refunds, and customer support.
If you can't find the answer you're looking for, please contact us and our team will be happy to help.
🛒 Orders & Shopping
1. How can I place an order?
Browse the products available on the Trust Basket website, select the product you want, add it to your cart, and proceed to checkout.
Enter your required delivery and payment information and complete the order.
Once your order is successfully placed, you may receive an order confirmation through the contact information provided during checkout.
2. Can I change my order after placing it?
Please contact us as soon as possible if you need to change your order.
We will make reasonable efforts to help, but changes may not be possible once the order has been processed, packed, or shipped.
📧 Email: trustbaskethelp@gmail.com
📞 Phone: +91 86500 42817
3. Can I cancel my order?
Yes, you can request cancellation as soon as possible after placing your order.
Cancellation may be possible if the order has not yet entered the processing or shipping stage.
Once an order has been processed or shipped, cancellation may no longer be possible.
Please see our Cancellation Policy for complete information.
📦 Shipping & Delivery
4. Do you deliver across India?
Trust Basket aims to provide delivery across India through available courier and shipping partners.
Delivery availability depends on the serviceability of the destination address.
5. How long does delivery take?
Orders are generally processed within 1–3 business days.
After dispatch, delivery generally takes approximately 3–7 business days.
Actual delivery times can vary depending on your location, courier service, holidays, weather, and other circumstances.
6. How can I track my order?
Once your order has been dispatched, tracking information may be provided through email, SMS, WhatsApp, or another available communication method.
You can use the tracking details provided to check the status of your shipment.
7. What happens if my package is delayed?
Occasionally, deliveries may take longer than estimated because of courier delays, weather, holidays, high shipping volumes, transportation issues, or other circumstances.
If your order appears to be significantly delayed, please contact our support team with your order number.
8. What if I entered the wrong delivery address?
Please contact us immediately if you notice an error in your delivery address.
We will try to help, but we cannot guarantee that the address can be changed after your order has been processed or shipped.
💳 Payments
9. What payment methods do you accept?
The payment methods available to you will be displayed during checkout.
Available payment methods may vary depending on your location, order, and the payment services enabled on our store.
10. Is my payment information secure?
Payments may be processed through secure third-party payment providers and services integrated with our Shopify store.
Trust Basket does not intend to store your complete payment card information on its own systems.
11. My payment was completed but my order was not confirmed. What should I do?
Please contact us with the details of your transaction and any available order or payment reference information.
Our team will review the issue and assist you.
🔄 Returns & Refunds
12. Can I return a product?
Eligible products may be returned according to our Refund & Return Policy.
Generally, eligible return requests should be submitted within 7 days of delivery, unless a different return period is specified on the relevant product page.
13. What if I receive a damaged product?
Please contact us as soon as possible after receiving the product.
We may ask you to provide photographs or videos of:
- The product
- The packaging
- The damage or defect
Please keep the original packaging until the issue has been resolved.
14. What if I receive the wrong product?
Contact us as soon as possible with your order number and photographs of the product received.
Our team will review the issue and provide an appropriate resolution according to our Refund & Return Policy.
15. How long does a refund take?
Once an eligible return has been received and approved, the refund will generally be processed through the original payment method where possible.
The time required for the refund to appear in your account depends on your bank or payment provider.
16. Do all products qualify for returns?
No. Return eligibility can vary depending on the product and its condition.
Some products may be non-returnable due to their nature, hygiene requirements, customization, usage, damage, or other applicable conditions.
Please check the applicable product information and our Refund & Return Policy before purchasing.
❌ Cancellation
17. How do I cancel my order?
Contact us as soon as possible after placing your order.
📞 +91 86500 42817
Please provide your order number so we can locate your order quickly.
18. Can I cancel an order after it has shipped?
Cancellation may not be possible after an order has been shipped.
If you have already received the product and it is eligible for return, you may be able to request a return according to our Refund & Return Policy.
🤝 Customer Support
19. How can I contact Trust Basket?
You can contact us by:
📧 Email: trustbaskethelp@gmail.com
📞 Phone: +91 86500 42817
📍 Address:
Kalathil Complex
Bridge Road (Palace Road), Periyar Nagar
Aluva, Kochi, Ernakulam District
Kerala – 683101
India
20. What information should I provide when contacting support?
For order-related questions, please provide:
- Order number
- Name used for the order
- Phone number
- Email address
- Product name
- Description of your issue
Photos or videos may also be helpful for damaged, defective, or incorrect products.
Still Have Questions?
We are happy to help.
If your question isn't answered above, please contact the Trust Basket support team.
📞 +91 86500 42817
We'll do our best to assist you with your question or concern.
Thank You for Choosing Trust Basket
We appreciate your trust and look forward to providing you with a smooth and enjoyable shopping experience.