Refund & Return Policy
Thank you for shopping with TrustBasket. We specialize in creating customized handmade gift products made especially for our customers. Please read this Refund & Return Policy carefully before placing your order.
By placing an order on https://trustbasket.shop, you agree to the terms outlined below.
1. Return Eligibility
We want every customer to be satisfied with their purchase. If you are not satisfied, you may request a return under the conditions described in this policy.
To be eligible for a return:
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You must contact us within 7 days of receiving your order.
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The product must be unused and returned in its original packaging wherever possible.
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Proof of purchase or the order number must be provided.
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Clear photos or videos may be required to support your request.
TrustBasket reserves the right to inspect returned products before approving a refund or replacement.
2. Customized & Personalized Products
Since our products are handmade and customized specifically for each customer, returns or exchanges are not accepted simply because:
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You changed your mind after placing the order.
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You no longer want the product.
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You entered the wrong name, date, message, photograph, or other customization details.
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You made an error while placing the order.
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You do not like the design after production if it matches the customization you approved or submitted.
Please review all customization details carefully before completing your purchase.
3. Returns Accepted For
We will gladly assist if your order:
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Arrives damaged during shipping.
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Contains manufacturing defects.
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Is incorrect or different from the customization you submitted.
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Is missing items from your order.
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Is significantly different from the product description shown on our website.
In such cases, we may offer a replacement, repair, store credit, or refund after reviewing your request.
4. Damaged or Incorrect Orders
If your order arrives damaged or incorrect:
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Contact us within 48 hours of delivery.
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Email us at trustbaskethelp@gmail.com.
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Include your order number.
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Attach clear photos or videos of the product, packaging, and shipping label.
Failure to report damage within this period may affect your eligibility for a replacement or refund.
5. Return Process
To request a return:
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Contact our support team.
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Provide your order number.
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Explain the issue.
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Attach supporting photos or videos if applicable.
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Wait for return authorization before sending any product.
Returns sent without prior approval may not be accepted.
6. Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If approved, your refund will be processed to your original payment method.
Refund processing times may vary depending on your payment provider, but most refunds are completed within 5–10 business days after approval.
7. Exchanges
If your product arrives damaged, defective, or incorrect, we may offer an exchange instead of a refund where appropriate.
Replacement products will be prepared and shipped as quickly as possible after approval.
8. Non-Returnable Items
The following items are generally not eligible for return or refund unless they are damaged, defective, or incorrect:
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Personalized gifts
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Customized photo gifts
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Handmade custom products
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Products made according to customer specifications
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Digital products or downloadable files (if offered)
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Gift cards (if offered)
9. Order Cancellation
Orders may be cancelled only before production of the customized product has begun.
Once production or personalization has started, cancellation requests may not be accepted because the item is being created specifically for you.
10. Return Shipping
If the return is due to:
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Our mistake
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A defective product
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A damaged product
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An incorrect item sent by us
TrustBasket may bear the return shipping cost or arrange a replacement shipment.
If the return is requested for any other approved reason, the customer may be responsible for return shipping charges.
11. Refused Deliveries
If an order is refused at the time of delivery without a valid reason, any refund may be reduced by applicable shipping, handling, or return costs incurred by TrustBasket.
12. Force Majeure
TrustBasket is not responsible for delays, damage, or inability to fulfill orders due to circumstances beyond our reasonable control, including natural disasters, strikes, transportation disruptions, government actions, or other unforeseen events.
13. Contact Us
If you have any questions regarding returns or refunds, please contact us:
TrustBasket
Website: https://trustbasket.shop
Email: trustbaskethelp@gmail.com
Phone: +91 8650042817
Business Location: Uttar Pradesh, India
Our customer support team will make every reasonable effort to resolve your concerns promptly and fairly.