Refund & Return Policy
Refund & Return Policy
Last Updated: August 20, 2026
At Trust Basket, we want you to have a positive shopping experience. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for a return under this policy, we are here to help.
Please read this policy carefully before requesting a return or refund.
1. Return Eligibility
A product may be eligible for return when it meets the applicable conditions below:
- The product is damaged or defective when received.
- The wrong product was sent.
- The product received is materially different from the product ordered.
- The product qualifies for return according to the product-specific return conditions displayed on the website.
- The return request is submitted within the applicable return period.
Products must generally be returned in their original condition, together with applicable packaging, accessories, manuals, tags, and other items supplied with the product.
2. Return Request Period
Please contact us as soon as possible after receiving your order if there is a problem with your product.
For eligible products, return requests should generally be submitted within 7 days of delivery, unless a different return period is specifically stated on the product page or at checkout.
Requests submitted after the applicable period may not be accepted.
3. Products That May Not Be Eligible for Return
Certain products may not be eligible for return because of their nature, hygiene requirements, usage, customization, or other applicable restrictions.
Depending on the product, this may include:
- Products damaged through misuse or accidental damage
- Products showing signs of use beyond what is reasonably necessary to inspect the product
- Products missing original accessories or packaging
- Products damaged after delivery due to improper handling
- Products altered, modified, or repaired by the customer or an unauthorized person
- Products specifically identified as non-returnable on the product page
- Personalized or customized products, where applicable
The applicable return conditions may vary by product.
4. Damaged or Defective Products
If your product arrives damaged or appears to be defective, please contact us as soon as possible.
To help us investigate the issue, we may ask you to provide:
- Order number
- Name used for the order
- Photos of the product
- Photos of the packaging
- Video showing the issue, where appropriate
- Description of the problem
- Other information reasonably required to assess the claim
Please do not throw away the original packaging until the issue has been resolved.
5. Wrong Product Received
If you receive a product that is different from the product you ordered, please contact us as soon as possible.
Please provide your order number and photographs of the product received.
After reviewing the information, we will determine the appropriate resolution, which may include replacement, return, refund, or another suitable solution, subject to product availability and applicable conditions.
6. How to Request a Return
To request a return, contact us at:
Please include:
Subject: Return Request – [Your Order Number]
In your message, provide:
- Order number
- Customer name
- Phone number
- Product name
- Reason for return
- Photos or videos, if relevant
Our support team will review your request and provide further instructions if the return is approved.
Please do not send a product back to us without receiving return instructions from our team.
7. Return Shipping
For approved returns, return-shipping responsibility may depend on the reason for the return and the applicable product policy.
If the product was received damaged, defective, incorrect, or otherwise qualifies for a return due to an issue attributable to us, we may provide appropriate return instructions.
For other eligible returns, return shipping may be the customer's responsibility.
The applicable return arrangements will be communicated when your return request is reviewed.
8. Product Condition for Returns
Returned products should generally be:
- Unused or in acceptable condition for inspection
- In their original packaging where applicable
- Returned with accessories supplied with the product
- Returned with manuals, tags, and other included items where applicable
- Properly packed to prevent damage during return shipping
Products that are returned incomplete, damaged through customer handling, or significantly different from their original condition may not qualify for a full refund.
9. Refunds
Once an approved return is received and inspected, we will review the product and determine whether a refund is applicable.
If your refund is approved, the refund will generally be processed to the original payment method, where possible.
The time required for the refund to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.
We cannot guarantee the exact time taken by a third-party payment provider to credit the refund.
10. Replacement Instead of Refund
Where appropriate and subject to product availability, Trust Basket may offer a replacement instead of a refund for an eligible damaged, defective, or incorrect product.
If the replacement product is unavailable, we may offer another appropriate resolution.
11. Partial Refunds
In certain circumstances, a partial refund may be considered where:
- The product has a minor issue that does not justify a complete return
- A product is returned with missing components
- The product has been used or damaged beyond normal inspection
- Another situation reasonably justifies a partial refund
Any partial refund will be determined after reviewing the specific circumstances.
12. Failed or Rejected Return Requests
A return request may be rejected if:
- It is submitted outside the applicable return period
- The product is not eligible for return
- The product has been damaged through misuse
- Required information is not provided
- The product is substantially used or altered
- The product is missing essential components
- The issue cannot be verified where verification is reasonably required
- The return does not comply with the applicable product conditions
13. Exchanges
Where exchange is available for a particular product, the exchange will be subject to product availability and the applicable return conditions.
If the same product is unavailable, we may offer a refund or another suitable resolution where appropriate.
14. Order Cancellation
If you want to cancel an order, please contact us as soon as possible.
Cancellation may not be possible after the order has been processed or shipped.
For complete information regarding cancellations, please refer to our Cancellation Policy.
15. Contact Us
For return or refund questions, please contact:
Trust Basket
📧 Email: trustbaskethelp@gmail.com
📞 Phone: +91 86500 42817
📍 Address:
Kalathil Complex
Bridge Road (Palace Road), Periyar Nagar
Aluva, Kochi, Ernakulam District
Kerala – 683101
India
When contacting us, please include your order number whenever possible.
16. Changes to This Policy
Trust Basket may update this Refund & Return Policy from time to time to reflect changes in our products, services, business practices, or applicable requirements.
Any changes will be posted on this page with an updated “Last Updated” date.
Thank You for Shopping With Trust Basket
We appreciate your trust and want to make the return and refund process as clear and convenient as possible.
If you have a problem with your order, please contact our support team and we will review your request.