Privacy Policy

Privacy Policy

Welcome to TrustBasket ("we," "our," or "us"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://trustbasket.shop and purchase our customized handmade gift products.

By using our website, you agree to the practices described in this Privacy Policy.

1. Business Information

Business Name: TrustBasket

Website: https://trustbasket.shop

Business Location: Uttar Pradesh, India

Email: trustbaskethelp@gmail.com

Phone: +91 8650042817

2. Information We Collect

We may collect the following information when you use our website or place an order:

Personal Information

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Mobile number

  • Payment information (processed securely by our payment providers)

  • Personalized product details, including names, messages, photos, or other customization information you provide

Order Information

  • Products ordered

  • Order history

  • Delivery preferences

  • Transaction details

Device Information

When you browse our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Time zone

  • Cookies and similar technologies

  • Pages visited and browsing behavior

3. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Create customized products according to your instructions

  • Verify payments

  • Deliver products

  • Provide customer support

  • Respond to your inquiries

  • Send order confirmations and shipping updates

  • Improve our website and customer experience

  • Prevent fraud and unauthorized transactions

  • Comply with legal obligations

  • Send promotional offers and marketing communications where permitted. You can unsubscribe at any time.

4. Payment Information

Payments are securely processed through trusted third-party payment gateway providers. TrustBasket does not store your complete credit card or debit card details on its servers.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience and understand how visitors use our website.

These technologies help us:

  • Remember your preferences

  • Keep your shopping cart active

  • Analyze website traffic

  • Improve website performance

  • Deliver relevant advertisements

You may disable cookies through your browser settings, although some website features may not function correctly.

6. Analytics and Advertising

We use services including:

  • Google Analytics

  • Meta (Facebook) Pixel

These services help us understand website usage, measure marketing performance, and provide relevant advertisements.

These third-party services may collect information about your interaction with our website in accordance with their own privacy policies.

7. Sharing Your Information

We do not sell your personal information.

We may share your information only with trusted third parties necessary to operate our business, including:

  • Payment gateway providers

  • Shipping and courier partners

  • Website hosting and Shopify services

  • Analytics providers

  • Marketing service providers

  • Government or legal authorities when required by applicable law

8. Personalized Product Information

Since we create customized handmade gifts, you may provide personal content such as:

  • Names

  • Messages

  • Images

  • Designs

  • Special instructions

This information is used solely for producing your customized order and providing customer support.

9. Data Security

We implement reasonable administrative, technical, and organizational measures to help protect your personal information. While no method of transmission over the internet or electronic storage is completely secure, we strive to protect your information using industry-standard security practices.

10. Data Retention

We retain your information only for as long as necessary to:

  • Fulfill your orders

  • Provide customer service

  • Meet accounting and tax requirements

  • Resolve disputes

  • Comply with legal obligations

11. Your Rights

Subject to applicable law, you may request to:

  • Access your personal information

  • Correct inaccurate information

  • Delete your information where legally permitted

  • Withdraw consent for marketing communications

  • Request details about how your information is used

To make such requests, please contact us using the details below.

12. Children's Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. Updated versions will be posted on this page with the revised effective date.

15. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

TrustBasket

Website: https://trustbasket.shop

Email: trustbaskethelp@gmail.com

Phone: +91 8650042817

Business Location: Uttar Pradesh, India

We will make reasonable efforts to respond to your inquiry as soon as practicable.