Terms & Conditions

Terms & Conditions

Welcome to TrustBasket. These Terms & Conditions ("Terms") govern your access to and use of our website, https://trustbasket.shop, and the purchase of our customized handmade gift products. By using our website or placing an order, you agree to be bound by these Terms.

1. About Us

Business Name: TrustBasket

Website: https://trustbasket.shop

Business Location: Uttar Pradesh, India

Email: trustbaskethelp@gmail.com

Phone: +91 8650042817

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.

  • You have the legal capacity to enter into a binding agreement.

  • All information you provide is accurate and complete.

3. Products

TrustBasket specializes in customized handmade gift products.

Due to the handmade and personalized nature of our products:

  • Product colors may vary slightly because of screen settings and lighting.

  • Minor variations in handmade products are normal and are not considered defects.

  • Personalized products are created based on the information provided by the customer.

Customers are responsible for ensuring that all names, dates, photographs, messages, and other customization details submitted with the order are accurate.

4. Pricing

All prices displayed on our website are in Indian Rupees (INR).

Prices may change without prior notice. However, the price charged for your order will be the price displayed at the time your order is placed.

Applicable taxes and shipping charges, if any, will be shown during checkout.

5. Orders

We reserve the right to:

  • Accept or reject any order.

  • Cancel orders suspected of fraud or unauthorized activity.

  • Cancel orders due to pricing errors, stock availability, or technical issues.

If an order is cancelled after payment has been received, an appropriate refund will be processed in accordance with our Refund Policy.

6. Customization Responsibility

Customers are solely responsible for:

  • Correct spelling of names and messages.

  • Uploading clear and appropriate images.

  • Providing accurate customization instructions.

  • Reviewing all order details before placing an order.

TrustBasket is not responsible for errors resulting from incorrect information provided by the customer.

7. Payments

We accept secure payments through authorized payment gateway providers.

Available payment methods may include:

  • UPI

  • Credit Cards

  • Debit Cards

  • Net Banking

  • Wallets

  • Other payment methods supported by our payment gateway

Orders will be processed after successful payment confirmation.

8. Shipping & Delivery

Currently, we deliver within India only.

Estimated delivery time is 4–6 business days after dispatch.

Delivery times are estimates and may be affected by:

  • Weather conditions

  • Courier delays

  • Public holidays

  • Natural disasters

  • Events beyond our reasonable control

TrustBasket is not responsible for delays caused by third-party courier services.

9. Returns & Refunds

Returns and refunds are governed by our separate Refund & Return Policy.

Customers should review that policy before placing an order.

10. Intellectual Property

All content on this website, including but not limited to:

  • Logos

  • Product photographs

  • Designs

  • Graphics

  • Text

  • Product descriptions

  • Website layout

is the intellectual property of TrustBasket or its licensors and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

11. Prohibited Use

You agree not to:

  • Use the website for any unlawful purpose.

  • Attempt unauthorized access to our systems.

  • Upload harmful software or malicious code.

  • Interfere with website functionality.

  • Use automated tools to scrape or copy website content.

  • Violate applicable laws while using our website.

12. User Content

If you upload photographs, artwork, messages, or other materials for product customization, you confirm that:

  • You own the rights to the content or have permission to use it.

  • The content does not infringe the intellectual property or privacy rights of others.

  • The content is not unlawful, defamatory, offensive, or obscene.

TrustBasket reserves the right to refuse customization requests that violate applicable laws or these Terms.

13. Limitation of Liability

To the maximum extent permitted by applicable law, TrustBasket shall not be liable for:

  • Indirect or consequential damages.

  • Loss of profits or business opportunities.

  • Delays caused by courier partners or circumstances beyond our reasonable control.

  • Customer errors in submitted customization details.

Our total liability for any claim relating to a purchase shall not exceed the amount paid for the relevant product.

14. Indemnification

You agree to indemnify and hold TrustBasket harmless from any claims, damages, liabilities, costs, or expenses arising from:

  • Your misuse of the website.

  • Your violation of these Terms.

  • Content submitted by you for customization that infringes the rights of others.

15. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

16. Changes to These Terms

TrustBasket may update these Terms from time to time without prior notice.

The revised Terms will become effective once published on this website.

Continued use of the website after changes are posted constitutes acceptance of the updated Terms.

17. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts in Uttar Pradesh, India.

18. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us:

TrustBasket

Website: https://trustbasket.shop

Email: trustbaskethelp@gmail.com

Phone: +91 8650042817

Business Location: Uttar Pradesh, India

We will be happy to assist you with any questions regarding our products, services, or these Terms.