Terms & Conditions
Terms & Conditions
Last Updated: August 20, 2026
Welcome to Trust Basket.
These Terms & Conditions govern your use of the Trust Basket website and your purchase of products through our online store.
By accessing our website, browsing our products, creating an account, or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
If you do not agree with these terms, please do not use our website or place an order through our store.
1. About Trust Basket
Trust Basket is an online store offering gadgets, electronics, accessories, lifestyle products, and other products through our website.
Our contact details are:
Trust Basket
📧 Email: trustbaskethelp@gmail.com
📞 Phone: +91 86500 42817
📍 Address:
Kalathil Complex
Bridge Road (Palace Road), Periyar Nagar
Aluva, Kochi, Ernakulam District
Kerala – 683101
India
2. Use of Our Website
You agree to use the Trust Basket website only for lawful purposes.
You must not use our website to:
- Commit or encourage illegal activities
- Attempt to gain unauthorized access to our systems
- Interfere with website security or functionality
- Upload malicious software or harmful content
- Misuse our website or services
- Provide false or misleading information
- Attempt to purchase products using fraudulent payment information
We reserve the right to restrict or terminate access to our website where we reasonably believe that these Terms & Conditions have been violated.
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate and up to date.
However, there may occasionally be differences between the product displayed on the website and the product received due to factors such as:
- Screen or device settings
- Lighting conditions in product photography
- Manufacturer changes
- Packaging changes
- Product updates
- Availability of different product variants
We reserve the right to correct errors, inaccuracies, or omissions when identified.
4. Product Availability
All products displayed on our website are subject to availability.
Adding a product to your cart does not necessarily guarantee that the product will remain available until checkout is completed.
If a product becomes unavailable after an order has been placed, we may contact you regarding the situation and, where appropriate, offer a refund or another suitable resolution.
5. Prices and Payments
All product prices are displayed on the website at the time of purchase.
Prices may change from time to time without prior notice.
We may offer discounts, promotions, coupons, or special offers. Such offers may be subject to additional terms, eligibility requirements, validity periods, or product restrictions.
Payment must be successfully completed before an order can be processed, unless another payment method is specifically offered by Trust Basket.
6. Orders
When you place an order with Trust Basket, you are making a request to purchase the selected products.
After placing your order, you may receive an order confirmation by email, SMS, or another available communication method.
An order confirmation does not necessarily guarantee that the order will be fulfilled if circumstances such as stock availability, pricing errors, payment issues, or suspected fraud prevent us from processing the order.
We reserve the right to cancel or refuse an order where reasonably necessary.
7. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible.
Cancellation may not be possible once an order has been processed, dispatched, or otherwise entered into the fulfillment process.
For complete information, please refer to our Cancellation Policy.
8. Shipping and Delivery
We aim to process and deliver orders within the estimated timeframes communicated on our website.
Delivery times may vary depending on:
- Delivery location
- Product availability
- Courier services
- Weather conditions
- Public holidays
- Operational delays
- Other circumstances outside our reasonable control
Once an order has been handed over to the shipping or delivery partner, delivery may also be affected by circumstances outside our direct control.
For more information, please see our Shipping Policy.
9. Returns, Refunds and Exchanges
Our return and refund process is subject to the conditions specified in our Refund & Return Policy.
Products may be eligible for return or refund only when they meet the applicable requirements of that policy.
Customers are responsible for following the return instructions provided by Trust Basket.
10. Damaged or Incorrect Products
If you receive a product that appears damaged, defective, incorrect, or different from what you ordered, please contact our customer support team as soon as possible.
Where appropriate, we may request photographs, videos, order information, packaging details, or other information to assess the issue.
Please refer to our Refund & Return Policy for applicable procedures and conditions.
11. Intellectual Property
Unless otherwise stated, the content displayed on the Trust Basket website—including text, logos, graphics, images, designs, product descriptions, page layouts, and other materials—may be owned by or licensed to Trust Basket or its relevant partners.
You may not reproduce, copy, modify, distribute, sell, publish, or commercially exploit our website content without appropriate permission.
12. Third-Party Services
Our website may use third-party services and platforms to provide functions such as:
- Payment processing
- Shipping and delivery
- Analytics
- Customer support
- Marketing
- Website functionality
These third-party providers may have their own terms and privacy policies.
Trust Basket is not responsible for the independent policies or practices of third-party service providers.
13. Website Availability
We aim to keep the Trust Basket website available and functioning properly.
However, we cannot guarantee that the website will always be:
- Available without interruption
- Free from technical errors
- Free from bugs
- Completely secure
- Free from temporary downtime
Website access may occasionally be interrupted due to maintenance, technical issues, service-provider problems, or circumstances beyond our reasonable control.
14. Limitation of Liability
To the extent permitted by applicable law, Trust Basket will not be responsible for losses or damages resulting from circumstances outside our reasonable control.
This may include interruptions caused by:
- Internet service failures
- Courier or delivery delays
- Payment-service interruptions
- Natural events
- Government restrictions
- Technical failures
- Cybersecurity incidents
- Other events beyond our reasonable control
Nothing in these Terms & Conditions is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable law.
15. User Information
When placing an order or contacting us, you agree to provide information that is accurate, complete, and current.
You are responsible for ensuring that your:
- Name
- Delivery address
- Email address
- Phone number
- Payment information
- Other order information
is accurate.
Trust Basket is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.
16. Promotions and Discounts
From time to time, Trust Basket may offer promotional discounts, coupons, special prices, or other offers.
Promotions may:
- Have an expiry date
- Apply only to selected products
- Have minimum purchase requirements
- Be limited to one use per customer
- Not be combined with other offers
- Be subject to additional conditions
Trust Basket reserves the right to modify or discontinue a promotion where reasonably necessary.
17. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes in our business, services, website, or applicable requirements.
The updated version will be posted on this page with a revised “Last Updated” date.
You should review this page periodically.
18. Governing Law
These Terms & Conditions shall be interpreted and applied in accordance with the applicable laws of India.
Any disputes relating to the use of our website or purchase of products shall be subject to the jurisdiction of the appropriate courts, subject to applicable law.
19. Contact Us
If you have any questions about these Terms & Conditions, please contact us.
Trust Basket
📧 Email: trustbaskethelp@gmail.com
📞 Phone: +91 86500 42817
📍 Address:
Kalathil Complex
Bridge Road (Palace Road), Periyar Nagar
Aluva, Kochi, Ernakulam District
Kerala – 683101
India
Thank You for Shopping With Trust Basket
We appreciate your trust and look forward to providing you with a convenient and enjoyable shopping experience.
Trust Basket – Smart Finds. Everyday Value.